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iPhone 6 Plus won't send pictures via text message

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Anonymous
Not applicable

on ‎20-01-2016 20:34

on ‎20-01-2016 20:34

anybody know how to fix my problem?

thanks.

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MI5
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on ‎20-01-2016 20:36

on ‎20-01-2016 20:36

Check you have MMS enabled in settings and text "active" to 2020 to get correct MMS settings on phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
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on ‎20-01-2016 20:36

on ‎20-01-2016 20:36

Check you have MMS enabled in settings and text "active" to 2020 to get correct MMS settings on phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎20-01-2016 20:37

on ‎20-01-2016 20:37

Text ACTIVE to 2020 and save the settings you receive. Reboot the phone and try again but bear in mind the cost. There's much better and free ways to send pictures.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎20-01-2016 20:38

on ‎20-01-2016 20:38

Aren't they free to send over iMessage?

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎20-01-2016 20:48

on ‎20-01-2016 20:48

@Cleoriff wrote:

Aren't they free to send over iMessage?

Yes, but you can't iMessage an android or windoes phone etc.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎20-01-2016 21:07

on ‎20-01-2016 21:07

@MI5 wrote:
@Cleoriff wrote:

Aren't they free to send over iMessage?

Yes, but you can't iMessage an android or windoes phone etc.....

Yes...I realise that it's limited in use...only to other iphones wink

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎20-01-2016 21:10

on ‎20-01-2016 21:10

Hence the need to get MMS working, I assume.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Cleoriff

on ‎20-01-2016 22:09

on ‎20-01-2016 22:09

Many thanks for the help 👍

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jonsie
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on ‎20-01-2016 22:11

on ‎20-01-2016 22:11

Hope you sorted it slight_smile

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎20-01-2016 22:19

on ‎20-01-2016 22:19

@Anonymous wrote:

Many thanks for the help 👍

Did you fix it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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