iPhone 6 Plus - Scratched Screen!

[Anonymous]

Hey there.

So I've had the 6 Plus for all of three days, I've deliberately avoided putting in in my pockets or even taking it out of the house because I'm still waiting for a case. To my dismay this morning I've noticed that it already has a scratch, maybe six or seven milimeters in length on the screen. Pronounced enough so as to show up when the screen is illuminated and when it's off. I'm really angry about this, I'm very careful with phones and in this case I've just shelled out £500 for it. I've had this happen towards the end of an iPhone contract before, but this quickly and with so much care being taken? I've even ordered screen protectors already! Gutted...

I can't get through to O2 just now, but is there anything they can actually do about it? I insured the phone with them. Any advice would be appreciated.

[MI5]

Usually just transport protection but they should have been left in place until a case and proper protection was purchased, esp if the odd scratch is going to bother you that much......

[jonsie]

They would stay in place until I got a proper protector especially paying so much for a phone. Thought this would be common sense for most people!

[Anonymous]

If you've seen the protective film that comes with the two new iPhones I suspect you'd see why it was removed. It's all one piece, front and back and covers the charging port and home button. I made it quite clear that the phone hadn't yet left the house or been put in pockets, so it shouldn't really be a risk so far anyway.

Thank you @Anonymous for the information.

[MI5]

Someone must have done something to it as I doubt it scratched itself.....?

[Beenherebefore]

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@MI5 wrote:
Someone must have done something to it as I doubt it scratched itself.....?

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iOS 8.0.3 to be released next week ?

[MI5]

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@Beenherebefore wrote:

iOS 8.0.3 to be released next week ?

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With added scratch protection 

[jonsie]

Now that would be something!

[Anonymous]

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@Anonymous wrote:
If you've seen the protective film that comes with the two new iPhones I suspect you'd see why it was removed. It's all one piece, front and back and covers the charging port and home button. I made it quite clear that the phone hadn't yet left the house or been put in pockets, so it shouldn't really be a risk so far anyway.

Thank you @Anonymous for the information.

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You're Welcome.

As I see it you can either argue the case that the phone must have been scratched in the box {Not going to easy due to the amount of days you've had it } ,or make a claim on insurance or affix a screen shield that may hide the scratch.

Ive used glass versions and can confirm they are very good.

Let us know how you get on. 

[Anonymous]

@Anonymous

Haven't been able to get through to them unfortunately. But I'll have to make a claim I think.

Can you suggest a decent brand of screen protector? I've just read some fairly mixed reviews for the ones I'd initially ordered.

[Anonymous]

I've used Zagg and PhoneDevil which aren't the cheapest but are of the better variety. In my experience tbh they sometimes can leave the screen feeling a little orange peel look effect. Fitting these are a military operation in their own right.

The glass tempered ones are awesome and a breeze to fit.

My review http://community.o2.co.uk/t5/Off-topic/Tempered-Glass-Screen-Protector-My-Review/m-p/700199/highligh...