iPhone 6 Plus - Scratched Screen!

[Anonymous]

Hey there.

So I've had the 6 Plus for all of three days, I've deliberately avoided putting in in my pockets or even taking it out of the house because I'm still waiting for a case. To my dismay this morning I've noticed that it already has a scratch, maybe six or seven milimeters in length on the screen. Pronounced enough so as to show up when the screen is illuminated and when it's off. I'm really angry about this, I'm very careful with phones and in this case I've just shelled out £500 for it. I've had this happen towards the end of an iPhone contract before, but this quickly and with so much care being taken? I've even ordered screen protectors already! Gutted...

I can't get through to O2 just now, but is there anything they can actually do about it? I insured the phone with them. Any advice would be appreciated.

[Anonymous]

Hi

O2 insurance does cover accidental damage and screen damage so ring 202.

https://www.o2.co.uk/shop/insurance/mobile-insurance

I assume after un boxing you didn't see this damage as you could have rejected the phone their and then.

[MI5]

Something else not so durable on the 6 ??
An insurance claim is your only option.

[Anonymous]

@Anonymous   I've just been Googling and it seems there are various scratch removal products available, as well as plenty of tips for alternatives to try including toothpaste and talcum powder.  Does appear to depend on how severe the scratches are and also the material from which the screen is made (plastic or glass).  Would be interesting to know if anyone has tried any of these remedies and if so with what result.

Please do not try any such remedies unless and until you have definitely ruled out the possibility of any other solutions such as Insurance claims or repair by manufacturer etc.

Gerry

[Anonymous]

@Anonymous

Their used to be a tube of cream you could buy from mobile shops (may even still be available ) to remove light surface scratches , however I wouldn't do thus in a touch screen phone.

[Anonymous]

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@Anonymous wrote:
@Anonymous

Their used to be a tube of cream you could buy from mobile shops (may even still be available ) to remove light surface scratches , however I wouldn't do thus in a touch screen phone.

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Quite agree with you BoB -  I am surprised the OP's new iPhone did not have a screen protector fitted when supplied - or maybe Apple don't do that?

Gerry

[jonsie]

A jeweller could possibly  polish out light scratches but it depends on what the OP wants to do.

Personally I wouldn't have used the phone at all without a screen protector on it first.

[Anonymous]

iPhones do come with front and rear plastic protectors on them but most remove them.

[jonsie]

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@Anonymous wrote:
iPhones do come with front and rear plastic protectors on them but most remove them.

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You know that personally?

[Anonymous]

From conversations and posts on other forums, user reviews etc it seems to be a part of the un boxing procedure for most users.

The pulling off of the plastic guards to 'marvel' at the screen.

All my friends , work colleagues and family have always removed them.

As they are not truly affixed as a typical screen shield is they typically start to peel quite quickly.