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iPhone 5s

Anonymous
Not applicable

My phone kept searching for a signal , it was working on WiFi , I decided to do a factory reset , now it is saying my phone could not be acivated , can anyone help ?

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Anonymous
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Hi , I got a Samsung, put my SIM in and it works perfectly, couldn't get the I phone to work

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MI5
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It could be a couple of things.
First try a new sim. Call into any o2 shop and they will do it while you wait for free.
If that doesn’t fix it, the phone may be faulty.
Check also for any network issues here at your postcode.
https://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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iPhones have to connect to the Apple server to activate.. they could be down, so try again later!

 

Read here

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Anonymous
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@Anonymous Please follow the advice given by @MI5 it looks like there maybe a problem with your SIM card. Have you checked your postcode to see If there is any faults in your area. Try your sim in another o2 phone I’d you can 

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MI5
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Check the network issues help here too https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
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Hey @Anonymous have you made any progress on this issue? 

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Anonymous
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Hi , I got a Samsung, put my SIM in and it works perfectly, couldn't get the I phone to work
Message 7 of 8
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MI5
Level 94: Supreme
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Registered:
If my fears are confirmed, it's a blocked handset.
You can check the IMEI here https://www.checkmend.com/uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
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