iPhone 5s

[Anonymous]

Subject
I can't hear the person I'm talking to on normal, I have to use loudspeaker, any ideas anyone?

[Anonymous]

Hi

Press the top sleep wake button and home button together until the apple logo appears and then let go of both buttons. Your iphone will reset.

Also ensure the rocker volume is turned up enough and no case or screen shield is hindering the speakers and the speakers are clean of lint.

[jonsie]

Possibly a speaker problem? Have you recently used a different case?

Best option would be a visit to an Apple store if you have one local.

[MI5]

Contact your local Apple store if you can't get it working to have your phone checked out.

[Anonymous]

It is recommended to make an genius bar appointment via http://www.apple.com/uk/retail/geniusbar/ as not to make a wasted journey. Take into account if your iPhone is still under it's 12 month warranty or not. If not they can offer an out of warranty replacement for a fee.

If not check household insurance or bank account mobile phone cover. Excess fees will apply.

[gemz4the1]

My sister had this problem when she got the iPhone 5s from me - I always had it on silent and didn't think nothing of the low volume on calls.

We took it to the Apple shop and they said it was the speaker/mic bit at the bottom of the phone and they would replace it.  We went back after an hour to collect it and they said it was still having the same problem after they replaced it so we were given a replacement iPhone no problems

I hope you sort it out - please let us know how you get on @Anonymous