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iPhone 5s keeps going blank even though it has battery

Anonymous
Not applicable

Why has my iPhone had two complete blackouts in the last week even though its under a year old

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MI5
Level 94: Supreme
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Impossible to answer without seeing the phone but I suggest you contact Apple as under warranty they will replace it if found to be faulty.
https://support.apple.com/en-gb/contact
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Impossible to answer without seeing the phone but I suggest you contact Apple as under warranty they will replace it if found to be faulty.
https://support.apple.com/en-gb/contact
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 4
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Anonymous
Not applicable
Have you tried a restore via iTunes
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MercedesS
  • 1192 Posts
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Hello @Anonymous

If you could give us more information... Sometimes it is really difficult to help without knowing Feedback

 

And thanks @Anonymous and @MI5 for trying! You are just Fantastic

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