iPhone 5 to iPhone 5S Transfer Issues

[Anonymous]

I bought a new iPhone 5s replacing my old 5 and I'm having problems syncing it today. I've entered my iCloud account details so it has come up with a list of my latest iPhone back ups - my most recent was today at 10:20AM in preparation for this - however my most recent back ups are greyed out and there is a warning message ' Some iCloud backups and not compatible with the version of iOS (7.1.1) on this iPhone.'

I've tried a May update in desperation to sort this out but that doesn't work and says 'Cannot Restore Backup'. Can someone please help?

Thanks,

Sophie

[MI5]

If you still have your 5 I suggest updating it to iOS8 then making a fresh backup.

Then update the 5s to iOS8 too so they are both on the same OS version.

[Anonymous]

Thanks for your reply MI5, my 5 is on iOS 8.0.2 currently - is there anyway to go back to iOS 7? If not, can I load this as a new iPhone and then upgrade the software before thensyncing it with my iCloud? So confused!

Thanks again,

Sophie

[Anonymous]

Hi

Apple help link https://www.apple.com/uk/support/icloud/backup/

If you get stuck in sure an apple genius will help out at your most local Apple Store.

http://www.apple.com/uk/retail/geniusbar/

[MI5 · Accepted solution]

Activate the new phone and update it to iOS8, then resync with your backup made earlier.