iPhone 5 not ready for 4G in the UK

[Anonymous]

Hi - just found out like many others that the iPhone 5 from 02 wont work on 4G because of the banwidth of 800mhz. I bought the phone on the premise it was 4G ready about 3 months ago. Anyone else think there is customer mis-selling going on here?

[jonsie]

Obviously not in the couple of years since it was released. Terrible to be honest!

[aldaweb]

More training for CS agents needed then. 

Outsourcing again? 

[MI5]

Just completely incompetent !!

[Beenherebefore]

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@jonsie wrote:

It's obviously down to lack of training but it should be basic knowledge in all honesty.

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Strange because I'll bet they look at this Community.....I'm blocking this with Ghostery so they're pulling some data of this site :

https://www.ghostery.com/en-GB/apps/liveperson

[Anonymous]

I have recently changed my contract: O2 knew I had an iPhone 5 as I got it through them (I have been on O2 for many years).

WHY did O2 send me a 4G SIM when they know it won't work? I can't even get 3G signals so have to use the old SIM anyway!

[Anonymous]

All current sim cards sent by O2 are now 4G

[jonsie]

They always send out a new sim.The 4G sim will work just the same for 3G but there is no need to change it if your old sim is working.