on 07-10-2015 21:31
I got a new iphone 5 last month, and I got the blackberry bolt on when I topped up, which worked perfectly. This month the bolt on didn't come through, even though when I checked it said that I had the bolt on. It didn't take my £5 off me.
I tried to cancel the bolt on and re-order it, and I got a text through saying that the bolt on would be through within 48 hours and that they would text me when the request is completed.
This was on Sunday and it is now Wednesday, and I still haven't gotten a text through. I tried to get on a live chat yesterday but I was put on the queue for about an hour and a half and I gave up.
Any help?
Solved! Go to Solution.
on 07-10-2015 21:53
Hi @Lemur Have you checked in MyO2? http://www.o2.co.uk/myo2
If nothing is showing then you need to contact customer services.http://www.o2.co.uk/contactus
Veritas Numquam Perit
on 07-10-2015 21:53
Hi @Lemur Have you checked in MyO2? http://www.o2.co.uk/myo2
If nothing is showing then you need to contact customer services.http://www.o2.co.uk/contactus
Veritas Numquam Perit
on 07-10-2015 22:01
on 07-10-2015 22:01
@Cleoriff wrote:Hi @Lemur Have you checked in MyO2? http://www.o2.co.uk/myo2
If nothing is showing then you need to contact customer services.http://www.o2.co.uk/contactus
Theres nothing showing, no. I have tried to contact them but they just leave me in the queue.
on 07-10-2015 22:10
on 07-10-2015 22:10
Contacting CS then is the only way you will get this sorted. If you ring in the morning between 8.15-8.30 am you should get through quickly at that time
Veritas Numquam Perit
on 07-10-2015 22:12
on 07-10-2015 22:12
on 07-10-2015 22:31
on 07-10-2015 22:31
@Lemur wrote:
@Cleoriff wrote:Contacting CS then is the only way you will get this sorted. If you ring in the morning between 8.15-8.30 am you should get through quickly at that time
Sorry! I looked at it wrong
It says I have the bolt on, but on 'remaining' it says 'N/A'?
Still going to need a call to CS then @Lemur. Try ringing first thing as I suggested...
Veritas Numquam Perit
on 07-10-2015 23:39
on 07-10-2015 23:39