iPhone 5 & email setup

[Anonymous]

Hi there

This is probably a really basic question but it has me stumped...! I have my hotmail account set up on my new iPhone 5 - I want to be able to delete emails from my iPhone but for that NOT to then automatically delete the email from my actual hotmail inbox. I had this all sorted on my last iPhone (4) but the settings didn't transfer over when I upgraded and by deleting things from my iPhone, I've deleted everything from my hotmail inbox. The Mail option under Settings doesn't seem to cover this option? What am I missing?

Thank you!

[jonsie]

You need to go into the Advanced settings on the iphone and make sure that the option to delete from server is off.

[Anonymous]

Thanks Jonsie - daftquestion but where are the advanced settings? I can't see a heading labelled that?

[jonsie]

• Tap Settings on the iPhone Home screen.
• Now tap Mail, Contacts, Calendars.
• Tap the desired account under Accounts.
• Select Advanced.
• Check Delete from server under Incoming Settings.
• Select:
  • .The option never to delete from server
• Tap Advanced to return to the account's settings.
• Press the Home button.

[Anonymous]

Neither of my accounts (iCloud & hotmail) have an advanced heading under them - just on/off buttons for Mail, Contacts, Calendars & Reminders. Plus a 'mail days to sync' and a 'mail folders to push' options.

Under the main heading of Mail, Contacts etc, there is a heading called 'fetch new data' which I've found an advanced heading under but this is just to select options of push, fetch or manual.

Am I best to delete the account (s?) and start again? Seems odd that what I see is different to what I should see?

[jonsie]

I would try deleting it and setting it up again, you should get all the options then.

[Anonymous]

Nope, it's not worked...! No change, same options, no advanced heading...

[adamtemp64 · Accepted solution]

are they set up as imap accounts ? or pop3 accounts?

but i see in pop3 the option to keep on server in advanced but no option in imap  advanced (as that is the way imap works)

So in pop 3

Settings> Mail contacts calandar> select account> if pop3 scroll down to advanved above delete account> incomming settings >delete from server> select never

imap no option but there is an advanced tab.

only in exchange type accounts is there no advanced tab.

[Anonymous]

Genius! All sorted now - didn't realise you had to set it up at pop3 specifically so deleted the account I had and found an online tutorial to do the pop3 set up. Thanks both, hugely appreciated!  

[adamtemp64]

Glad you are now sorted