Just to update you all from my own post yesterday - I have very politely emailed complaintreviewservice@o2.com now in light of everyone having been told different things and now what has come to light as far as CPW prices being cheaper on their own site. I asked for the official explanation and whether anything can be done to help / compensate anyone who has seemingly been overcharged for pre-ordering. I posted the link to this thread and asked them to read through it.
The theory that the extra charges are for CPW processing pre-orders on O2's behalf doesn't really hold up now in my eyes since CPW themselves have lowered their prices...... but we shall see what they say.
On this page it does state they aim to respond within 5 working days:
However - the automated response I got says within 14!!
Thanks for your email. We’ll get in touch to discuss it within fourteen days.
If you’d rather talk to us sooner, our Complaints Support Team are ready to web chat to you.
Just click the button below to start.
They’re available every day, 8.30am till 10pm.
Kind regards
Complaint Review Service
This electronic message contains information from Telefonica UK or Telefonica Europe which may be privileged or confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient be aware that any disclosure, copying distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email.
Switchboard: +44 (0)113 272 2000
Email: feedback@o2.com
I will post when I hear back from them anyway!
