iPhone 5 - Power Button Faulty(?)

[Anonymous]

Hi o2 community!

I’m sure this question has been asked many times but I can’t seem to find anything that has helped me, so here I am.

Basically I have an iPhone 5 on contract with o2 and it seems that my power button (button at the top of the phone) has stopped working correctly, I now have to hold it with extreme force to use it for anything. It also makes a sound as if something is shaking inside the phone next to the button. Is there anything I can do to fix it or get it repaired?

Also I am paying for o2 premium for the iPhone from o2. So do I take it to Apple or O2?

Can anyone provide some help please?

Thanks Josh

[perksie · Accepted solution]

Well O2 will send it for repair whereas Apple may well just swap it for a new one.

If you use the Apple route don't forget to tell O2 Insurance that it has been replaced.

[Anonymous]

The shaking noise you can hear is most likely the camera housing.

If you google you will find more information on that.

If the button is faulty then as said circumvent 02 and make an appointment at your most local apple store Genius Bar. This can be done online via apples website.