iPhone 5 3G works, no signal

[Anonymous]

Apologies if someone has already asked the same question.

Lost my iPhone 5, bought a new one. Received a new simcard today, 3G works fine, I can see the network but there is no signal.

Network coverage is fine. I tried taking the sim in and out but still nothing.

Do you know how to fix it? What might be the issue? Is it a faulty sim card or phone?

Thank you.

[connected to wifi at home but when out 3G works]

[Anonymous]

Have you tried resetting the Iphone ny holding down the power and home buttons until the apple logo shows

[Anonymous]

Just tried now and it doesn't work.

Thanks though.

[Anonymous]

Have you another sim you can try?

[jonsie · Accepted solution]

If you had the original phone and sim barred it's possible the bar is still on the simcard. Contact customer service and ask them to check.