iPhone 13 not restoring

[JackieO]

I bought a new handset. Phone 13 pro. To cut a long story short, I have now had 2 e sims loaded with O2’s help. Many hours on phone to Apple and O2. Apps

will not fully restore, some I can reload

manually, many I can’t. Phone settings thinks it’s connected to WiFi  but no symbol on handset. Other devices on same

network are fine. Phone makes and receives calls, but internet based stuff isn’t playing.. I have 4g showing. Any suggestions please? Can’t revisit store as travelled abroad. 

[MI5 · Accepted solution]

@JackieO 

WiFi is nothing to do with O2 so this is clearly a phone fault.

You need to get it replaced or repaired.

[JackieO]

Update on this issue, after hours on o2 and apple support calls, it turns out that the new iPhone 13 doesn't like having a VPN installed. We removed the VPN and bingo - the wifi connected... May be useful info for anyone purchasing a 13..