iPhone 12 pro

[Spodzie2k]

Has anyone recently ordered an iPhone 12 Pro? The advisor called me to offer an upgrade which I agreed to expecting to have the phone the next day. He never mentioned availability issues , it’s been over a week now and still no phone. Might have made a different decision if I knew they weren’t available 😟

[Cleoriff]

Hi @Spodzie2k 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Spodzie2k]

Thanks I’ll give it a try and let you know how I get on 😃

[JMI]

Im interested how you got on as I am in a similar position. Ordered mine a couple of weeks ago and was told '1-3 days' delivery.  I have contacted them again and its another 4 weeks from now 😞 .  It is colour dependent, with gold being favourite (6 weeks) closely followed by pacific blue (4 weeks).  Im going to wait as I dont really mind, but I would have prefered to have been told the correct info up front.

Jean