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iPhone 12 no mobile data?

Bruce3
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Hello,

 

I have just upgraded phones from a huawei  p20 to iPhone 12, the problem I’m having is I can’t get 5/4g?? I have to use 4g as I done get 5g yet in north Scotland

 

 

 

can anyone help? 

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MI5
Level 94: Supreme
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@Bruce3 

You need to do the sim swap to use the new sim as above Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@Bruce3 

You can check here if 5g is available at your postcode O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bruce3
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I’m on the Orkney islands, so no 5g yet where I’m at on the islands, i can’t even get connected to 4g but I could with old phone? Thanks in advance 

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MI5
Level 94: Supreme
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@Bruce3 

Are calls and texts working?

Are you using your old sim or did you do a sim swap Guide: Sim Swap: a mini guide 2017 update ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 6
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Bruce3
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Yes calls and text ok,  new sim used, then transferred from old phone? If I’ve done it right? 

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MI5
Level 94: Supreme
  • 126958 Posts
  • 614 Topics
  • 21869 Solutions
Registered:

@Bruce3 

You need to do the sim swap to use the new sim as above Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
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