iPhone 12 Pro Max Pre-order

[RyanRJR3]

Hi, 

I pre-ordered the iPhone 12 Pro Max how do I know if i will recieve it on the day of launch?

The order doesnt show in the orders section of myo2

[Rbarkley82]

I managed to do my second upgrade and both showing in my orders now saying:

We will despatch your order in time for the launch day of the new device.

We'll email or send you an SMS to confirm when your order is on its way, so that you'll know when to expect your delivery. You will need to sign for it, but don't worry if you're not in, the courier will leave you details to rearrange delivery.

[MI5]

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@Rbarkley82 wrote:
You will need to sign for it, but don't worry if you're not in, the courier will leave you details to rearrange delivery.

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It's contactless now so no signature is required.

The courier will place parcel on your doorstep and stand back whilst you open the door. They will then take a photo of you with the parcel, so make sure you've got your best pyjamas on 

[Rbarkley82]

Lol I'll be standing at the door waiting for the DHL van to arrive lol

[RyanRJR3]

My order doesnt show in the orders section of myO2, @MI5 any idea why?

[DailyDarkly]

Mine is the same. I spoke to web chat and they said the order is there and being processed and that I would have to call up for them to look into why it’s not showing as they don’t do that over web chat.

[RyanRJR3]

Sounds fun 😂 live chat have confirmed my order but will not say if im due to recieve my order tomorrow 

[Cleoriff]

Your orders wont show in My O2 until you have a tracking email and the system has time to catch up.

[RyanRJR3]

Thanks for that @Cleoriff 

[RyanRJR3]

if any of you get your emails today can you post it in here please? i'm like a kid on chirstmas eve 😂

[Rbarkley82]

@RyanRJR3 im the same... lol... I went onto chat and they have told me that status is 'Dispatch in progress' but couldnt confirm if it will be despatched today. Confused why it would be in progress but not despatched today.

Will wait and see... just so you know - my last 2 orders with O2 I never got despatch emails. Only knew it was despatched by checking My O2 and then DHL texting me.