iPhone 12 Mini - Handset Only

[Ferret1979_1]

Hello everyone!

I've been an O2 SIMO customer for a number of years having taken the deal out in store.

I ordered an iPhone 12 Mini and case paying full price from O2 online, the order tracking service appears so basic now compared to a few years ago.

It doesn't confirm anywhere that it's arriving next day, which is what I selected when I ordered.  Also there's no way of downloading any kind of invoice/receipt.

Thank you for your help and assistance.

Mark.

[MI5 · Accepted solution]

@Ferret1979_1 

It's not coming until you get a dispatch email.

You can then track your order https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[Ferret1979_1]

Hello

Thank you for your help, the phone did indeed arrive, I shouldn't have been concerned.

I'm finding the device a little small, which is a change of mind.  I'd like to go for the regular size 12, but as I paid outright for the 12 mini, I can't see that as an option on the website?

Is the only way to arrange a return to call up?  Is there anyway to contact them by email or webform?

TIA

Mark