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MyaThompson · ‎16-08-2020

Hi, if my iPad is 4 months old and the screen is badly damaged. Does my O2 contract have a 12 months warranty with it that will cover me? Or will it be under warranty with Apple even though I did not buy directly from them?

Cleoriff · ‎16-08-2020

@MyaThompson

Warranty doesn't cover damaged screens. Have you got insurance?

Veritas Numquam Perit

MI5 · ‎16-08-2020

@MyaThompson

How was the screen damaged?

If physical damage, you'll need to pay for it or claim off insurance but if a manufacturing defect it will be covered by warranty.
You'd be best advised to approach Apple directly in this case.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎24-08-2020

Hi @MyaThompson , hope you're well. Hopefully you got all the information you needed about warranty, repairs etc. for your iPad. Sorry to hear about the damaged screen. 😞

Let us know if you have any further questions anytime.

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