on 10-02-2018 11:04
Anyone else have issues with this offer because I have waited specified time before enter email for offer then waited 15 days yet nothing contacted support which was through Kondor nothing happened phoned o2 form sent off told to wait 72 hours no reply phoned again still nothing another form filled in another wait nothing again phoned to make a complaint told to wait again looks like this offer is fake and just a way to make customers take a bigger contract price without delivering the offers not the first time an o2 offer hasn’t been completed
10-02-2018 11:35 - edited 10-02-2018 11:41
10-02-2018 11:35 - edited 10-02-2018 11:41
Hi @axelbailey59 A similar thread here https://community.o2.co.uk/t5/Other-products-and-services/Office-365-free-subscription-Kondor/td-p/1...
There have been many issues with this promotion every time they run it...https://community.o2.co.uk/t5/Apple/Work-Anywhere-web-pages-don-t-work/m-p/1056971/highlight/true#M1...
Did you follow these instructions
If so I will tag @Martin-O2 and @Marjo to the thread to see if they can help further. You may not hear from them till Monday..
Veritas Numquam Perit
on 10-02-2018 12:41
on 10-02-2018 12:43
on 10-02-2018 12:43
Hi @axelbailey59 As I said I have tagged @Marjo and @Martin-O2 into the thread. They are Community managers and I expect one will get in touch after the weekend. Please come back to this thread to check
Veritas Numquam Perit
on 12-02-2018 11:40
on 12-02-2018 11:40
Thanks for the mention @Cleoriff!
@axelbailey59 We have seen a few other customers in a similar situation to you. I would suggest dropping Kondor an email (customerservice@kondor.co.uk) with your name, device and the IMEI number. They should then be able to arrange your Office 365 subscription.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 12-02-2018 11:50
on 12-02-2018 11:50
Thanks @Martin-O2 We can live in hope.
I just fail to see the logic in making these offers so difficult to claim. We all understand waiting until the 14 day cooling off period is past. It seems O2 delight in making people jump through hoops to get what they promised
Veritas Numquam Perit
on 12-02-2018 11:54
I have contacted Kondor and had an email conversation with a man called josh I have also filled out now 3 forms with o2 and still nothing I purchased the correct product with the required gb of data I have a registration confirmation number yet no email with username and password now I am stuck on what to do as I seem to be going around in circles and not getting anywhere
on 12-02-2018 11:56
on 12-02-2018 11:56
on 12-02-2018 12:01
on 12-02-2018 12:01
Hey @axelbailey59 What was the outcome of your email conversation with Kondor? Did they confirm your eligibility for this offer?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 12-02-2018 12:33