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iOS 7 - Voicemail not working

Anonymous
Not applicable

Since upgrading to iOS7 my iPhone 5's voicemail system has ceased to function.  The O2 Gurus were no help whatsoever and the customer service line is 'busy'.  Anyone else had the same problem?

Message 1 of 44
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Anonymous
Not applicable
Not sure but everything other than voicemail works
Message 11 of 44
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adamtemp64
Level 66: Unequalled
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no you should hear a recorded message

 

Only 202 can help here sounds live voicemail is no longer provisioned on your account

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 12 of 44
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Anonymous
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That's what I thought. 202 it is, thanks.
Message 13 of 44
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Anonymous
Not applicable

@Anonymous wrote:
That's what I thought. 202 it is, thanks.

Hope all goes well and ringing o2 solves the issue.

Message 14 of 44
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Anonymous
Not applicable

I'm having exactly the same problem. Guru's were useless, spoke to customer services on live chat - equally as useless! Still got no further, time to make a phone call I guess! Please let me know if you manage to resolve the issue. Cheers

Message 15 of 44
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Anonymous
Not applicable
My experience exactly. Still trying to get through to 202; been trying all day!
Message 16 of 44
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Anonymous
Not applicable

@Anonymous wrote:
My experience exactly. Still trying to get through to 202; been trying all day!

iPhone launch > Busy bee o2 Callcentre  > slight_frown

Message 17 of 44
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Anonymous
Not applicable

I'd be interested to hear if anyone has been able to get the Voicemail issue fixed - having the same issue here on my 5s.

Message 18 of 44
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Anonymous
Not applicable
All of a sudden visual voicemail has started to work however, I can't download/change the greeting and trying to do so hangs the phone app. So, can only change the greeting via 901.
Message 19 of 44
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Anonymous
Not applicable

I also had problems with Visual Voicemail - the fix seems to be the same as the fix for iMessage and Facetime activation problems - delete your TuGo account from the app or get O2 to do it if your account (like mine) has been suspended - as soon as TuGo was removed from my list of bolt-ons by O2 Voicemail, iMessage and Facetime were all suddenly working again - there are other threads on this, but TuGo is definately the culprit - for me and many others.

Message 20 of 44
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