Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎17-09-2019
Accepted Solution

iMessage number change

[ Edited ]

I've tried everything above but im still stuck with my 'new' o2 number in settings and not my ported number.

O2 customer services dont get what im explaining to them and just keep telling my to keep restarting my iphone🤬

Highlighted
Posts: 84,363
Topics: 715
Registered: ‎14-01-2013

Re: iMessage number change

[ Edited ]

@Wezzerm77 

I will tag @EmilieT  and see if she can be of help

 

Welcome to the forum by the way..Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 6: Acolyte
Posts: 241
Registered: ‎20-09-2013

Re: iMessage number change

Hi @Wezzerm77,

Have you changed SIM card in the phone and your wanting to change the number for iMessage because of that?
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎17-09-2019

Re: iMessage number change

Once my old tesco sim lost service i switched sims.

When i call its using the o2 sim number and not my ported number...

Maybe the number in settings will change and maybe still mid-switch?
Highlighted
Level 6: Acolyte
Posts: 241
Registered: ‎20-09-2013

Re: iMessage number change

Let me get this right you’ve transferred over your old Tesco number to O2 however the calls and iMessages are going through with the O2 number? If that’s correct and if you haven’t already go into settings on the iPhone, then into phone settings and change the number there to your old Tesco number? Once you’ve done that I would also check the iMessage settings are you signed in with your Apple ID if so I would recommend you sign out and not use your Apple ID and just have your number under the send and receive, do the same with the FaceTime settings to and then restart the phone it can take a little while for the phone to catch up and activate iMessage and FaceTime after doing this but it should eventually before doing all this though just call Tesco/O2 to confirm the switch has gone over
Highlighted
Posts: 98,456
Topics: 545
Solutions: 12,378
Registered: ‎04-04-2012

Re: iMessage number change

@Wezzerm77 

It may take upto 24 hours for all services to port over. Restarting your phone a few times helps this process.

Check in Settings >Phone >My Number that you have the correct number showing in there and edit it if not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: iMessage number change

@Wezzerm77 There's some good advice above, hopefully it helps get everything in order? When did you requets your number to be ported if you don't mind me asking (apologies if you mentioned it, I couldn't see it anywhere)? If it was really recent it might be that it's still in progress, but of course if need be we can get someone on our end to check what's going on for you.

 

Thanks for the mention @Cleoriff Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎17-09-2019

Re: iMessage number change

It was ported today. I eventually sorted it by resetting network settings. I then got a push message saying an update to carrier settings and i accepted. Restarted iphone and all was good. Thank you for your help
Highlighted
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: iMessage number change


@Wezzerm77 wrote:
It was ported today. I eventually sorted it by resetting network settings. I then got a push message saying an update to carrier settings and i accepted. Restarted iphone and all was good. Thank you for your help

Fantastic news @Wezzerm77, I'm glad it's all sorted now - thanks for coming back and updating us smiling

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature