iMessage and Facetime not activating since porting from Vodafone

[wenbeir]

Ported my number from vodafone to o2 on the 23/02/24. 

Since then I have not been able to use imessage or facetime on my iPhone 12 pro. 

I did not have an issue on Vodafone only started when I move to O2. 

I have tried all the troubleshooting steps multiple times.

Turn iMessage/facetime off

reset network settings

check phone settings for correct number 

all lead to activation error for imessage number.

Got a fresh sim from the store on monday 26/02/24 and still no luck. 

I see the o2 members of staff have been able to fix this via forums on previous cases so asking for help!

[wenbeir]

Thanks will be patient!  
Will update this post when it finally get activated so future users can see the amount of days/weeks it takes

[wenbeir · Accepted solution]

I now have iMessage again!

Thanks Jonsie, Cleoriff and MI5 for your quick responses today and putting my mind at ease. 

Just a quick summary in case anyone faces this issue in future. 

Request number transfer on the 22nd and got a text on 23rd at 08:15 to say it was completed. 
Still no iMessage by 6pm and was first advised to do the troubleshooting steps and wait 24 hours. 
Still no iMessage on the 26th so was told I can get a new sim at O2 store at 4pm. 

Waited another 24 hours and still nothing. 

As mentioned earlier in this post I was on call today and asked for iData to be checked. Now after 6pm and I have iMessage

[MI5]

Good news @wenbeir 

If the issue was iData the solution should go to @jonsie though 👍

[jonsie]

Definitely an idata issue so I'm glad you are sorted

It seems that these days customer service deny all knowledge of idata

They treat it like a myth