Solved: i phone 5s

Anonymous · ‎17-01-2014

my i phone 5s is dropping calls all the time whilst i have a full signal it is getting really anoying now i can not have a conversation on it for more than 10 mins!

After looking on google there seems to be alot of people with the same problem,reseting and restarting phone has not helped any ideas??

MI5 · ‎17-01-2014

@Anonymous wrote:
no other problems with the phone and i have full network cover

Your best bet would be to book a genius check at an Apple store to have diagnostic test run on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-01-2014

Were the other problems phone or network related?
It will help with the best suggestion for fixing your problem....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-01-2014

Check your service status first.

http://status.o2.co.uk/

Having your sim card swapped out at an o2 store may help.

Anonymous · ‎17-01-2014

no other problems with the phone and i have full network cover

Anonymous · ‎17-01-2014

Have you checked if there is a mast near you?

Can you check the sim in a different phone to see if you still drop calls?

If not, the phone might be faulty and visit to the Apple store might be needed.

Anonymous · ‎17-01-2014

What resets have you tried ?

Have you swapped out the sim.

Have you tried your sim in another iphone to rule out your iphone at fault.

Possibly having the iPhone looked at by an Apple Genius Bar may help.

http://www.apple.com/uk/retail/geniusbar/

MI5 · ‎17-01-2014

@Anonymous wrote:
no other problems with the phone and i have full network cover

Your best bet would be to book a genius check at an Apple store to have diagnostic test run on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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