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i have got a email for unlocking my iphone

John
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on ‎16-07-2018 19:47

on ‎16-07-2018 19:47

it says that "contiune by putting in a non o2 sim and connect to itunes and itunes will tell you that your phone is unlocked, 

I have done that all and my phone has been connected to i tunes for 20 minutes now but still it is not unlocked.

 

IPhone 6 

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John
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on ‎16-07-2018 20:01

on ‎16-07-2018 20:01

i just checked the apple status all the servers are online

 

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MI5
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on ‎16-07-2018 20:01

on ‎16-07-2018 20:01

It's usually only a few hours so you should be fine.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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John
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on ‎16-07-2018 20:03

on ‎16-07-2018 20:03

anyway thanks for your help 

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MI5
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on ‎16-07-2018 20:07

on ‎16-07-2018 20:07

Let us know if it's OK tomorrow.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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John
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on ‎17-07-2018 08:14

on ‎17-07-2018 08:14

Nope. Left my phone for 6 hours and i still havent got a notfication. I think i need to do something different because i am on PAYG.
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gmarkj
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on ‎17-07-2018 08:31

on ‎17-07-2018 08:31

As mentioned before you might not get a notification.
Have you tried the other network sim this morning?
If still not working you might need to contact o2 again.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎17-07-2018 09:38

on ‎17-07-2018 09:38

There is nothing different for PAYG.
Just put your new sim in the phone and it will unlock.
If it doesn’t, request again as it’s failed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎18-07-2018 10:25

on ‎18-07-2018 10:25

Hi @John, have you made any progress with your phone and is it now unlocked? Please have a look at the advice above posted by the other members, and keep us in the loop smiling

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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John
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on ‎20-07-2018 18:34

on ‎20-07-2018 18:34

i have done everything to unlock my phone,yesterday i contacted a o2 online chat staff to unlock my phone he/she said that it is certain that your iphone is gonna abe unlocked, he/she said that just put in an non o2 sim  and connect to itunes. now i connected my phone to itunes it isnt unlocked. Do i need to pres sync??

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John
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on ‎20-07-2018 18:39

on ‎20-07-2018 18:39

No look at my recent post i have info there.

 

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