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faulty phone

Bryan72
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Phone rejects calls and won't make any but everything else is working
Message 1 of 10
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9 REPLIES 9

MI5
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@Bryan72 

Check for network issues O2 Service Status and check if your bill is paid http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 10
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cw82
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Mine to doing the same cannot make a call but 02 saying on network problem.
Message 3 of 10
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MI5
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This could be an emerging problem.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 10
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Cleoriff
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@MI5 wrote:
This could be an emerging problem.....

It appears so slight_frown

Veritas Numquam Perit

Girl in a jacket
Message 5 of 10
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MI5
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Time will tell.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 10
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Cleoriff
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@MI5  @Chris_K 

Network page showing this again

We’re aware some customers are experiencing issues with voice calls this morning and our technical teams are working on fixing the issue. If you're still experiencing issues making and receiving calls, try switching your device off and on again which may help your service return to normal. We apologise for any inconvenience caused.

Veritas Numquam Perit

Girl in a jacket
Message 7 of 10
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gmarkj
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Can we get the message above and a link to the status check on the main community page @Chris_K @Martin_o2 @Marjo @LukasB?
This would help as we would not see 100+ new threads about it...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 8 of 10
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Amy7
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I’m having this problem cannot make any calls and not receive and have a really poorly child at home have we got any update as I need to speak with the doctors regarding her!
Message 9 of 10
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jonsie
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