faulty iphone 6s

[Anonymous]

ive had my Iphone 6s for more than a year now and its started experiencing some faults, for example going very slow, deleting everything and restarting for no reason. with the amount i pay for it, it shouldnt have any faults! i was wondering if theres any possible way on exchanging it with a brand new one?

[Cleoriff]

Hi 

I doubt as it's over a year old you will be able to get a new one. You could try giving Apple a call and see if they can help or advise https://support.apple.com/en-gb

[jonsie]

It won't be replaced by O2 that's for sure. Apple are your best bet.

[MI5 · Accepted solution]

Have you tried backing up to iTunes and doing a factory reset?
Apple cam run a diagnostic check on the phone to see if it's faulty or if something else is causing it but unfortunately apple only give a 12 months warranty so unless they are willing to fix it for free you'd have to look at paying for any repairs.

[Anonymous]

Most likely if you are after a new phone Apple will make you pay an out of warranty fee which is still expensive 

[jonsie]

Or they could refer you back to O2.

[Cleoriff]

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@jonsie wrote:

Or they could refer you back to O2.

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Or they may be able to fix it, albeit for a fee...which will be vastly superior to anything O2 will offer...

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

Or they could refer you back to O2.

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Or they may be able to fix it, albeit for a fee...which will be vastly superior to anything O2 will offer...

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That's for sure!