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Anonymous
Posts: 0

customer services

why is the waiting time so long???

Posts: 99,202
Topics: 765
Registered: ‎14-01-2013

Re: customer services

[ Edited ]

@Anonymous wrote:

why is the waiting time so long???


Hi @Anonymous Well they are closed now so you should try again in the morning...between 8-8.30am 

http://www.o2.co.uk/contactus

 

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Anonymous
Posts: 0

Re: customer services

Thanks. I'd been trying all night. Rang at 8.20 and got cut off at 9.04 after closing time. 

Posts: 115,795
Topics: 571
Solutions: 15,910
Registered: ‎04-04-2012

Re: customer services

Because all the cs staff have been outsourced to Capita and they have laid everyone off to save money.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Posts: 0

Re: customer services

So how the hell do I get thru! Lol. Guess contracts getting cancelled in store 

Posts: 115,795
Topics: 571
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Registered: ‎04-04-2012

Re: customer services

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 16,930
Registered: ‎31-03-2010

Re: customer services

I don't believe you can cancel in store. Be aware that when you cancel you will still have to pay the months remaining on your contract.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: customer services

You can only cancel via customer services on 202
Posts: 99,202
Topics: 765
Registered: ‎14-01-2013

Re: customer services

If cancelling your contract you can only do it through customer services via the numbers shown in the contact us link given. You are best to ring early morning as suggested

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