customer services

[Anonymous]

why is the waiting time so long???

[Cleoriff]

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@Anonymous wrote:

why is the waiting time so long???

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Hi @Anonymous Well they are closed now so you should try again in the morning...between 8-8.30am 

http://www.o2.co.uk/contactus

[Anonymous]

Thanks. I'd been trying all night. Rang at 8.20 and got cut off at 9.04 after closing time. 

[MI5]

Because all the cs staff have been outsourced to Capita and they have laid everyone off to save money.

[Anonymous]

So how the hell do I get thru! Lol. Guess contracts getting cancelled in store 

[MI5]

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[Bambino]

I don't believe you can cancel in store. Be aware that when you cancel you will still have to pay the months remaining on your contract.

[Anonymous]

You can only cancel via customer services on 202

[Cleoriff]

If cancelling your contract you can only do it through customer services via the numbers shown in the contact us link given. You are best to ring early morning as suggested