customer services

Anonymous · ‎10-11-2015

why is the waiting time so long???

Cleoriff · ‎10-11-2015

@Anonymous wrote:
why is the waiting time so long???

Hi @Anonymous Well they are closed now so you should try again in the morning...between 8-8.30am

http://www.o2.co.uk/contactus

*The Game Is On*

Anonymous · ‎10-11-2015

Thanks. I'd been trying all night. Rang at 8.20 and got cut off at 9.04 after closing time.

MI5 · ‎10-11-2015

Because all the cs staff have been outsourced to Capita and they have laid everyone off to save money.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Anonymous · ‎10-11-2015

So how the hell do I get thru! Lol. Guess contracts getting cancelled in store

MI5 · ‎10-11-2015

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Bambino · ‎10-11-2015

I don't believe you can cancel in store. Be aware that when you cancel you will still have to pay the months remaining on your contract.

I DO NOT WORK FOR O2

Anonymous · ‎10-11-2015

You can only cancel via customer services on 202

Cleoriff · ‎10-11-2015

If cancelling your contract you can only do it through customer services via the numbers shown in the contact us link given. You are best to ring early morning as suggested

*The Game Is On*

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