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connectivity outside%20the%20home

Connectivity
Level 1: Joiner
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Hello. I cant get internet access, emails, google or any App outside the house

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Bambino
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madasaf1sh
Level 76: Forum Legend
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@Connectivity

Have you checked that Mobile Data is switched on from the menu / settings on your device.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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@Connectivity 

Settings >Mobile data and scroll down to individual apps.

Each one needs turning on to use mobile data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Karl
O2 Support
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Hi @Connectivity 

This sounds like something is wrong with your cellular data connection, first make sure your data is switched on.  If it is switched on, you could try switching the device on and off if this is a one-time occurrence this can fix a lot of issues.

If this has been happening for a while, it could be you don't have any data left.

It also could be your data settings which you can text ACTIVE to 2020 to make sure they are correct.

 

 


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