confused with my first 02 Bill

[Anonymous]

Hi I purchased an iPhone 6 on April 5th for £49.99 on a 24 Month contract I was told that a further £50.00 will be took out by direct debit in next few days...I made that payment online the next Day so I was a bit concerned to find out that it's saying my next Bill will be due on On 20 April..I wasn't expecting anothrt bill till about 6 May...so I am confused that it is saying this another thing that has confused me is its saying next Bill 5 May surely I don't pay a total of £150 in just 15 days? Help

[adamtemp64]

I think you may have confused the system. read the help article here http://www.o2.co.uk/help/account-and-billing/first-bill

Check in myo2 for exact charges and weather you have a credit of £50 being applied

[MI5]

Your bill will be generated then but payment isn't taken for a further 14 days after the bill is produced.

[adamtemp64 · Accepted solution]

To explain the process on the 5th you started a contract that is paid by direct debit (it is in the t&C) and paid £49.99 up front for the phone 

on the 6th o2 produced your first bill due for payment on the 20th But on the 6th you paid £50 (not sure if that covered the full bill produced)

The next bill 2nd 5th may (normal bill) will be due again 14 days later.

So you have only had 1 bill that is due for payment 20th (paid or partly paid or overpaid by a manual payment)

As I said before check in my o2 for the exact value of bill 1 produced on the 6th and let us know if the bill due on the 20th has been paid ?

[MI5]

Don't worry if you have over paid as it will be a credit on your account which means o2 won't call the full amount by DD, but in future, just leave the DD as is and let o2 call the money automatically.

[Anonymous]

Thanks for the Replys