broken phone

[Anonymous]

hi.

my phone's screen just shattered into a 1000 pieces. I do have insurance.Can I do something about this?

I am abroad

[jonsie]

Not while you are abroad unfortunately. O2 will want to inspect the phone after arranging collection. 

[MI5 · Accepted solution]

According to the T&C's free worldwide cover is included.
http://static.o2.co.uk/www/docs/termsandconditions/o2_insurance_ti15_04092013.pdf
Give customer services a call on the free from abroad number to help you with a claim.
http://www.o2.co.uk/contactus

[jonsie]

Yes but @Anonymous will have to wait until they are back in the UK 🇬🇧 to get either the display or the phone replaced unless they have arrangements with overseas companies. Maybe a nearest Apple store possibly? 

[MI5]

Dunno but it says free international delivery too?

[jonsie]

Well that does surprise me. O2 won't even send a sim card overseas. Guess we'll see just how good the insurance underwriters are.

Please let us know how you get on when you've called O2 @Anonymous