Solved: Re: broken phone

Anonymous · ‎10-09-2017

hi.

my phone's screen just shattered into a 1000 pieces. I do have insurance.Can I do something about this?

I am abroad

MI5 · ‎10-09-2017

According to the T&C's free worldwide cover is included.
http://static.o2.co.uk/www/docs/termsandconditions/o2_insurance_ti15_04092013.pdf
Give customer services a call on the free from abroad number to help you with a claim.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie · ‎10-09-2017

Not while you are abroad unfortunately. O2 will want to inspect the phone after arranging collection.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎10-09-2017

According to the T&C's free worldwide cover is included.
http://static.o2.co.uk/www/docs/termsandconditions/o2_insurance_ti15_04092013.pdf
Give customer services a call on the free from abroad number to help you with a claim.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-09-2017

Yes but @Anonymous will have to wait until they are back in the UK 🇬🇧 to get either the display or the phone replaced unless they have arrangements with overseas companies. Maybe a nearest Apple store possibly?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎10-09-2017

Dunno but it says free international delivery too?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-09-2017

Well that does surprise me. O2 won't even send a sim card overseas. Guess we'll see just how good the insurance underwriters are.

Please let us know how you get on when you've called O2 @Anonymous

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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