Solved: broken phone

Anonymous · ‎24-08-2017

Hello O2 team,
I have broken screen on my phone and I've got insurance so where I need to call? if you could send me a number for the insurance department please.
Thank you
Kind regards
Lucie Vodickova

MI5 · ‎24-08-2017

Different numbers for customer service depending if contract or PAYG but either way customer service will help you fill the claim form and arrange collection of your damaged one
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎24-08-2017

Different numbers for customer service depending if contract or PAYG but either way customer service will help you fill the claim form and arrange collection of your damaged one
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎25-08-2017

Welcome to the community @Anonymous! Let us know how you get on with the insurance department

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jonsie · ‎25-08-2017

Can you correct the thread title please @Martin-O2 as it will help others searching.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎25-08-2017

Good shout @jonsie! Fixed

→ COVID-19 support - Help and support from O2 during the lockdown
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→ Just joined the community or thinking of registering? Check out this handy starter guide!
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Cleoriff · ‎25-08-2017

Well I will post purely to make sure the correct title is at start and finish of thread...

Veritas Numquam Perit

Martin-O2 · ‎25-08-2017

Good work @Cleoriff

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Cleoriff · ‎25-08-2017

@Martin-O2 wrote:
Good work @Cleoriff

Always a pleasure @Martin-O2 I am here to help

Veritas Numquam Perit

Martin-O2 · ‎25-08-2017

It's always appreceated

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎25-08-2017

How lovely 😛

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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