on 03-07-2019 08:09
so my mum passed away last year and my dad contacted o2 to let them no that she would no longer be able to pay her contract. they stopped her contract and that but what i want to know is would they have blacklisted her iphone? or can i still insert a sim and use it? also if i can’t use it how would i be able to take it off the blacklist and possibly use it again?
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on 03-07-2019 08:13
on 03-07-2019 08:18
thanks for your reply
on 03-07-2019 08:21
Sorry about the loss of your Mum.
I think the question remains as to whether your dad paid off the outstanding balance when he informed O2.
If he did, then the phone should work. If he didn't then O2 may have placed a bar on the account as it was no longer active,
The only way to find out for sure is to try a new sim in the phone to see if it works. Or contact customer services... NOT Live chat and see what they have to say. https://www.o2.co.uk/contactus
Best of luck and welcome to the forum
on 03-07-2019 10:25
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 04-07-2019 13:16
Sorry for your loss
If an outstanding balance was due against the phone that would be paid for out of your mum's estate. If there was no estate the balance should be written off
Either way the handset should not have been blacklisted and will work if you put your own sim in it. It may however be locked to O2 depending on when your mum bought the phone as recent phones on O2 are unlocked but O2 did lock their handsets in the past