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Resolved! Device upgrade/change

I am on O2 sim only contract and wish to upgrade iPhone device from 02 shop by paying in full on pay as u go, will my sim still work ? & do I need to unlock etc thanks in advance.

PB001 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Airpods

ordered a pair of airpods but i haven’t received a conformation email?

Ri by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! sim not provisioned

i have a new iphone 12 and cant make calls. Its saying sim not provisioned. what do i do?

Resolved! iPhone 11 Pro discount

Hi, when the iPhone 12 came out i pre-ordered it and when i was using it i thought it didn’t have a good battery so i was joking to return it and get an 11 Pro and i looked and it seems as they haven’t discounted them yet so their the same price as t...


I have a new iphone11 and it is set up and working perfectly apart from the fact I cannot send or receive SMS messages. I have followed various advice from the help page but to no avail!

Liz44 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Unknown Caller

My phone is blocking unknow callers. This causes a problem as a nuber of businesses cannot get throguht to me. Can anyone advise how to remove this feature?

Rusty168 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Two numbers

Hi there, when I first bought this phone it had a number with it but when I switched from gif gaf to O2 I choose the option to keep my old number but now everytime I text it comes through as two numbers instead of just my old one I was wondering if u...

Rt51 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 4g symbol

I have noticed that my 4/3G symbol has disappeared on my apple 6... even when I know that I do not have WiFi.. I have turned it off and then in again and the symbol comes up briefly then changes to WiFi symbol..

Angie17 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! E SIM activation on new device

I have just bought a new iPhone and already have an esim. I don't know how to transfer it from my old iPhone to the new one. Could someone help? Thank you!

Elena2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Incoming calls from contacts

Have today taken delivery of an Apple SE - have transferred everything over successfully from my previous phone including all my contacts, however incoming calls from my contacts are coming up as No Caller ID. How do I rectify this?

Julia4 by Level 1: Joiner
  • 7 replies
  • 0 kudos