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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

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Dave-O2 by Community Manager
  • 8713 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 377214 Views
  • 4 replies
  • 0 kudos

Resolved! Problem with iMessage (I am not receiving certain messages and when I do, are from unknown numbers)

Hello!Since I moved to o2 I am having issues with iMessages.I am not receiving all the messages from certain specific numbers and when I do, even knowing the sender, the message comes from an unknown number. For example:-I send a message to a contact...

Diego1 by Level 1: Joiner
  • 1031 Views
  • 2 replies
  • 0 kudos

Esim problems

Hi all. Recently bought an iPhone 14 pro in the us, so esim only. Current phone is iPhone 11. Back in UK order esim pack from O2, arrived today and followed O2 instructions by scanning QR code on old phone. Then did sim swap to transfer existing numb...

JamesK1 by Level 1: Joiner
  • 5559 Views
  • 9 replies
  • 0 kudos

Resolved! unpair apple watch

i want to unpair old apple watch and pair new one,. it gives a few options, what option do i chose ? worried about losing data plan that’s linked to watch as it’s got a separate sync so it can be used independently

Lee1970 by Level 1: Joiner
  • 859 Views
  • 1 replies
  • 0 kudos

Call Forwarding Issue - Iphone 13

Hello. Having a problem with the call-forwarding option on my iphone 13 (two of my colleagues have also had the same problem this weekend). When I go to Settings - Phone - call Forwarding, the button is greyed out / off. I turn it on, then go to the ...

PAM76 by Level 1: Joiner
  • 2419 Views
  • 2 replies
  • 0 kudos

Code 14 Apple Watch

Hi,I got a new Apple Watch today (series 8). When setting it uo, it will not connect to my data plan. It comes up saying I need to contact fir support and state “code 14”. I have tried to get help down other avenues and not getting any support to res...

Liv31 by Level 1: Joiner
  • 1434 Views
  • 8 replies
  • 0 kudos

Resolved! Setup my old Series 5 Watch for my child, no mobile data.

Hi all. Like many of the posts here, I have upgraded my watch, and now have an older series 5 one. I reset it and then set it up for my 8 year old son on my phone under the apple family app. It is working fine, but it doesnt have mobile data. I am pa...

Jbutleruk by Level 1: Joiner
  • 1711 Views
  • 7 replies
  • 0 kudos

Resolved! Antivirus for iphone?

Hi all,I’m considering purchasing/downloading an antivirus software app to my iPhone. Does anyone use one and/or have any recommendations?Thankyou

J9el by Level 9: Fired up
  • 1452 Views
  • 3 replies
  • 0 kudos

Iphone 14 - New Esim and Sim not connecting to network

I have recently upgraded to a iphone 14 and have received a 5G esim and also a physical sim. I have transferred over my data and apps via wifi but when I have added the esim I get a message stating my network provider does not support this service. I...

Apple Watch cellular

Hi I have what appears to be a very common problem which doesn’t seem to have a solution. I have a cellular watch which goes all the way to the O2 activation screen but never completes. It says ring 202 quoting error 08 which I did after 24 hours but...

Doc68 by Level 1: Joiner
  • 1858 Views
  • 8 replies
  • 0 kudos

Apple Watch mobile data now Disappeared. Furious.

   So after a month of trying to get my mobile data issue sorted on my expensive Ultra, they fixed the issue.Unfortunately, this lasted one day at most before the mobile data plan disappeared from my watch completely (see screenshots). This left me l...

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TK2 by Level 1: Joiner
  • 1720 Views
  • 7 replies
  • 1 kudos