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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9909 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 384787 Views
  • 4 replies
  • 0 kudos

Resolved! HOW TO GET IN CONTACT WITH 02?

How can you get hold of customer service advisor? Have spent most of today between meetings in a hold queue on the phone and my iPad has been continually checking to see if a virtual assistant is available, but the virtual assistant never comes. I we...

Jim1969 by Level 1: Joiner
  • 4985 Views
  • 5 replies
  • 0 kudos

Broken phone

My phone is broken. The back is smashed and the volume button doesn’t work. Slowly and slowly it’s start to not work. I’m not receiving calls properly either. I still have to years left if my contract so what should I do?

nelly_66 by Level 1: Joiner
  • 581 Views
  • 2 replies
  • 0 kudos

Apple Watch Series 7 no longer connecting after phone upgrade

Hi, I upgraded my phone with o2 in Jan 2023 and since then my Apple Watch Series 7 cellular will not work. I took the watch in October 2021 and it worked fine until I swapped phones and sims. I have been back and to with o2 since January and they see...

Samca12 by Level 1: Joiner
  • 1597 Views
  • 6 replies
  • 0 kudos

Resolved! 3G

I have an iPhone 4 and my 3G is really really slow. It never used to be until I added a bolt on where I get more data a month. Anyone know the reason why?

Anonymous by Not applicable
  • 7610 Views
  • 9 replies
  • 0 kudos

Low volume incoming calls

Just got my refurbished as new iPhone 12 and I can’t increase the volume of incoming calls above a whisper, my outgoing call is fine

BenjaminW by Level 1: Joiner
  • 1592 Views
  • 4 replies
  • 0 kudos

Help

Side button not working making Apple Pay very difficult

Mands42 by Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos

iPhone Network Not Available > Phone not allowed

Just travelled back to UK and when I switched back to use my UK SIM (have dual Sim Esim + Sim Card) and wont connect to the O2 network. When I check in settings it says iPhone Network Not Available > Phone not allowed. Called O2 they say its a sim er...

Adamdf by Level 1: Joiner
  • 3711 Views
  • 5 replies
  • 0 kudos

Resolved! Error code 14 apple watch

5 hours on with o2, no solution found to fix even after an esim reset. Also spoken with Apple and they remotely dialled into the watch, no issue there either.. This is an o2 issue and they just can not help or find me a solution. I cant even get to a...