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Level 1: Joiner
Posts: 2
Registered: ‎08-07-2015
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apple watch

Hi i was wondering if any could help me.My parents have just bought me an Apple Watch Series 4 cellular from The Apple Store.Called o2 to get connected to a tariff and i was told its only for customers who buy the watch through o2.Just checked on EE and they let customers connect who have bought there watches from The Apple Store.What is going on here.

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Posts: 94,117
Topics: 541
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Registered: ‎04-04-2012

Re: apple watch

[ Edited ]

@Nicko1969 

It doesn't matter where you buy from.

Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.

https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch

 

Open the Watch app on your iPhone and tap on ‘Mobile Data’.

Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.

Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.

It can take up to 24 hours to activate, but sometimes it might take a little longer.

To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎08-07-2015

Re: apple watch

All sorted.Many thanks for your help.

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Posts: 94,117
Topics: 541
Solutions: 12,005
Registered: ‎04-04-2012

Re: apple watch

You're welcome Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎10-07-2019

Re: apple watch

So if there any difference at all depending if you purchase your watch from o2 or direct from Apple? i.e differences in data limits, monthly bill cost etc etc?
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Posts: 94,117
Topics: 541
Solutions: 12,005
Registered: ‎04-04-2012

Re: apple watch

No difference to the data plans available.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎10-07-2019

Re: apple watch

So the functionality. options and costs are all exactly the same?
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Posts: 94,117
Topics: 541
Solutions: 12,005
Registered: ‎04-04-2012

Re: apple watch

Yes they are.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎10-07-2019

Re: apple watch

Excellent thanks very much you're been a great help. The help page suggested the same but, when I spoke to customers services they suggested otherwise so good to get a second opinion!
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Posts: 94,117
Topics: 541
Solutions: 12,005
Registered: ‎04-04-2012

Re: apple watch

No worries mate
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)