Solved: age block

Anonymous · ‎06-07-2017

I tried to go on a website to look at adult toys and there is an age block, how do I take it off?

MI5 · ‎06-07-2017

O2 help page here https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

gmarkj · ‎06-07-2017

You would need to get in contact with customer services using one of the methods on the following link:
http://www.o2.co.uk/contactus
Alternatively pop into your local store.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎06-07-2017

O2 help page here https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎07-07-2017

Hey @Anonymous welcome to the forum! Do take a look at the info above (according to the help page you can also do this online by verifying your credit card) and let us know how you get on with it?

Thanks @MI5 and @gmarkj for your help!

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