Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Level 1: Joiner
Posts: 2
Registered: ‎10-08-2012
Accepted Solution

Wrong number against my account

Hi,
In 2012 I arranged to change my O2 pay monthly to pay as you go and at that time I also added to my account another number for 13yr old. She did not have a phone number before and I was advised that I could add her to my account and monitor her useage. Fast forward 6years later and I now want my daughter to get her own account with 02 - Keeping her number - and paying monthly but on a standing order / pay monthly basis. I've logged into my account online to try to start this process and the only number I can see against my account is hers. I've had problems in the past when I've topped up - spent copious amounts of time in the shop to sort - so my question is if I top up online will it top up on her number? My 02 experience is akin to a psychometric test so Im reaching out there for any advice!
Highlighted
Posts: 88,610
Topics: 536
Solutions: 11,472
Registered: ‎04-04-2012

Re: Wrong number against my account

Sounds like you need a different login for the two accounts which customer service should be able to help you with.
You will also need customer service to transfer the PAYG account to a monthly contract.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)