Wrong number against my account

[TaipeiUser]

Hi,
In 2012 I arranged to change my O2 pay monthly to pay as you go and at that time I also added to my account another number for 13yr old. She did not have a phone number before and I was advised that I could add her to my account and monitor her useage. Fast forward 6years later and I now want my daughter to get her own account with 02 - Keeping her number - and paying monthly but on a standing order / pay monthly basis. I've logged into my account online to try to start this process and the only number I can see against my account is hers. I've had problems in the past when I've topped up - spent copious amounts of time in the shop to sort - so my question is if I top up online will it top up on her number? My 02 experience is akin to a psychometric test so Im reaching out there for any advice!

[MI5 Level 94: Supreme · Accepted solution]

Sounds like you need a different login for the two accounts which customer service should be able to help you with.
You will also need customer service to transfer the PAYG account to a monthly contract.
http://www.o2.co.uk/contactus