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Won’t connect using mobile data when WiFi is switched off

K8
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Can anyone help me? In the current climate I can not get to speak to someone at o2 as my problem is classed as none urgent.

Over the past couple of months...when I turn my WiFi off my mobile connection doesn’t seem to work. I still have my full allocation of data left so it is definitely not an issue of buying a bolt on. I have tried turning the mobile data and WiFi on and off and turning it on to flight mode and back off. Also switching off/on and taking the sim out.

I have never had problems prior to this.

Any suggestions of what to do would be greatly appreciated.

Many thanks
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TallTrees
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Hello @K8 

No expert me!   just a thought 

Have you gone into settings and had a look?

 



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Cleoriff
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@K8 

Have you tried your sim in another phone to check whether its a sim issue?

Have you checked your network status? https://status.o2.co.uk/ 

If all ok then I'm afraid it is going to be a case of calling O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

Use any or all. Press any option to get through

 

*The Game Is On*

Girl in a jacket
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jonsie
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Have you upgraded or changed tariff recently @K8 

Do you have an iphone?

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K8
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Yes, thanks
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K8
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No upgrade, thanks
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