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Posts: 115,710
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Registered: ‎04-04-2012

Re: Wifi issue with iPhone 6?

No doubt they will swap the phone so make a backup before you go in Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,045
Topics: 580
Solutions: 4,249
Registered: ‎04-01-2009

Re: Wifi issue with iPhone 6?

Level 23: Casual Specs
Posts: 2,478
Registered: ‎03-11-2013

Re: Wifi issue with iPhone 6?


@MI5 wrote:
No doubt they will swap the phone so make a backup before you go in Smiley Happy

I've done about 4 backups just to make sure Smiley Happy

Anonymous
Posts: 0

Re: Wifi issue with iPhone 6?

Good move.

I make them to iCloud and iTunes.
Posts: 115,710
Topics: 571
Solutions: 15,889
Registered: ‎04-04-2012

Re: Wifi issue with iPhone 6?


@gemz4the1 wrote:

@MI5 wrote:
No doubt they will swap the phone so make a backup before you go in Smiley Happy

I've done about 4 backups just to make sure Smiley Happy


You can never have too many Smiley Wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 23: Casual Specs
Posts: 2,478
Registered: ‎03-11-2013

Re: Wifi issue with iPhone 6?

[ Edited ]

So here's an update.

I went to the Apple store.

I explained the problem, I also mentioned the issue of my phone cutting off during some calls.

I was told that a diagnostics needs to be done so I had to connect to the Apple wifi.

It took a few minutes for my phone to even locate the Apple wifi and more time to connect to it.  I was told this was a bit odd.

When the diagnotics was run it showed that the wifi was normal, but I was told that should be expected for a new phone.  I don't know why the wifi issue was not detected. They saw the issue with finding and connecting to wifi but as it doesn't show in the diagnostics nothing could be done.  The diagnostics also showed that there was an issue with the springboard and that a few calls have been dropped.

I was told that it may be a software issue.  I was advised to restore it.  I said I had to restore it the day I got it due to an issue with the wifi.  I was told to restore it to a new phone and lose all of my pictures.  I was not happy as I have 2000+ pictures. 

I was told I had to restore it and wait 2 weeks for the logs to collect.

I'm not happy with their suggestion as I know the wifi will go off again.  So I guess I just have to wait 2 weeks.

Anonymous
Posts: 0

Re: Wifi issue with iPhone 6?

Hi Gemma

I appreciate your frustration and I'm a little disappointed that they didn't swap it out but as long as you follow their requests and it does not remedy the situation then they would really have to swap it out.
Posts: 115,710
Topics: 571
Solutions: 15,889
Registered: ‎04-04-2012

Re: Wifi issue with iPhone 6?

That's not the usual Apple good service Smiley Sad
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,045
Topics: 580
Solutions: 4,249
Registered: ‎04-01-2009

Re: Wifi issue with iPhone 6?

Disappointing if I'm honest given that it's not just the one problem. Maybe the next update release will help...

Anonymous
Posts: 0

Re: Wifi issue with iPhone 6?

It could be an iOS problem as I had a few occasions where my iPad wouldn't connect to WiFi. Had to manually connect to wifi.