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Level 1: Joiner
Posts: 2
Registered: ‎07-01-2021

Wifi calling

I have Iphone SE 2020 and I would like to switch on the Wi-Fi Calling. When I go to the settings and try to switch it on, it tells me to do it on the O2 website. On the website it says I can switch it on under ”my devices” which is something I can’t find. I really don’t want to spend half a day waiting to talk to O2 customer service people. Could you guys help? Could it be that Wi-Fi Calling works on the older SE but not in the newer model?

Thanks!
Level 49: Rootin' Tootin' 
Posts: 6,688
Registered: ‎26-03-2014

Re: Wifi calling

No it should work on that phone.
First you need to contact customer services to enable it on your account.
Once that is done (wait 24hours) you can enable it in your My o2, and then on your phone.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 39: Midshipman
Posts: 2,139
Registered: ‎04-04-2012

Re: Wifi calling

@Candycanelady

You will need to speak to customer services to have it enabled.

(i think its about time o2 automated this service). or turned it on by default Smiley Happy

Call 202 or 0844 809 0202 (they open at 8am) when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Level 1: Joiner
Posts: 2
Registered: ‎07-01-2021

Re: Wifi calling

Okay, thanks guys!
I will contact them once I kick this covid’s butt Smiley Very Happy
Posts: 114,201
Topics: 569
Solutions: 15,392
Registered: ‎04-04-2012

Re: Wifi calling

@Candycanelady 

You turn it on here in your MyO2:

wifi on.JPG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)