Solved: Re: Wifi calling

Anonymous · ‎19-10-2017

Does anyone know how to set up wifi calling? My iPhone 7 (on iOS 10.0.3) just says "Contact O2" when I try to switch it on. But I can't find any means of contact on the website, just an endless loop of pages with Contact Us links which lead nowhere. What happened to the online chat service?

Anonymous · ‎19-10-2017

Thanks for trying. The instructions in MyO2 don't work on my device and the chat link has read "Give us a moment" for the last half hour. I've given up and re-installed TU Go now - I guess I'll have to carry on with that until they cut it off at the end of November.

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MI5 · ‎19-10-2017

http://www.o2.co.uk/contactus
Click the link and live chat should be top left.

But wifi calling can be setup in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-10-2017

Thanks for trying. The instructions in MyO2 don't work on my device and the chat link has read "Give us a moment" for the last half hour. I've given up and re-installed TU Go now - I guess I'll have to carry on with that until they cut it off at the end of November.

MI5 · ‎19-10-2017

Try chat on a different browser or clear cache and cookies on yours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-10-2017

I got it through the my o2 app if can't call customer services

MercedesS · ‎20-10-2017

Hello @Anonymous, glad to see you back!

You can try to follow O2 help pages advice here: How to set up Wifi and 4G Calling - iPhone to see if that helps. And check that Wifi and 4G Calling has been added to your account. signing in to My O2.

Let us know how it goes in case we can help you

Thanks a lot @Anonymous and @MI5 for helping

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Anonymous · ‎21-10-2017

Thanks @MI5, @Anonymous and @MercedesS for your help. It needed a call to support in the end but I am set up on Wifi Calling now.

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