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Wifi calling confusion

[ Edited ]

Has anyone else on an O2 business account been told that the new calls over wifi feature which is avaible for my iPhone 6s doesn't work on a business account?

I checked direct with O2 who said it does but our supplier Highnet says it doesn't.

Seems crazy that I have to go through all this just to be able to use my phone.

Posts: 84,445
Topics: 580
Solutions: 4,303
Registered: ‎04-01-2009

Re: Wifi calling confusion

Maybe @Martin-O2 can enquire for you. There aren't that many members on a business account with a 6s though someone may answer definitively. 

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Wifi calling confusion

This suggests you should be able to enable it on a business account:


Using Wifi and 4G Calling

Wifi and 4G Calling won’t work with some of our other services including TU Go (or O2 Just Call Me, Mobex or Mobile Recording for business customers). You’ll need to remove them to use Wifi and 4G Calling. Don’t worry though, if you change your mind later you can always switch back through My O2 or your Business Advisor.


Taken from here: http://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 42: Skillful
Posts: 2,404
Registered: ‎04-04-2012

Re: Wifi calling confusion

I would go on what your supplier is saying, as you are using their own bespoke version of Mobex, to offer you free inter company calls..

Also this gives it away from their own website:
"HighNet’s mobile product is truly unique to the industry, offering businesses the flexibility to freely move between two of the UK’s biggest mobile networks."

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Community Manager
Posts: 7,597
Registered: ‎18-02-2016

Re: Wifi calling confusion

Thanks for the mention @jonsie 


@Anonymous If you have a iPhone 6s that came directly from O2 then wifi and 4G calling should work. Have you run through the setup process to activate the feature yet? 

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