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Anonymous
Posts: 0

Re: Appalling service from o2 Support

Then you may have to keep persevering with CS until you can get through 

Posts: 88,176
Topics: 532
Solutions: 11,378
Registered: ‎04-04-2012

Re: Appalling service from o2 Support

Not sure why the need to contact O2?
I managed to enable it simply by clicking the link in MyO2.
Please let us know why yours is different after you have spoken to CS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Appalling service from o2 Support

No my contract finished in November but because I dont want to have to pay the £15 unlock fee I have carried on with the monthly fee - wanna move to another provider but refuse to pay the £15 to do so. Smiley Sad
Posts: 88,176
Topics: 532
Solutions: 11,378
Registered: ‎04-04-2012

Re: Appalling service from o2 Support

It's free to unlock a contract phone.
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎21-11-2017

Re: Wifi Calling on Iphone 6 - call O2 to set up

Has anyone managed to get this resolved?  I'm literally going round in circles on the webpages.

I have the same issue as the original person who set up the thread, i've followed the link given by the 2nd person, but I have no activation options at all under device details on the O2 account page to start with. 

I've followed all the links on all the pages but nothing doing.  I can't even activate 4g calling without being told to contact O2.

I am using a iphone 6 that was purchased direct from Apple so it's never been an "O2" only phone.  I'm on a pay monthly contract and I'm using the latest 11.1.2 software.

Any fresh solutions or ideas would be appreciated.

Level 5: Ponderer
Posts: 98
Registered: ‎15-04-2012

Re: Wifi Calling on Iphone 6 - call O2 to set up

[ Edited ]

If you go into MyO2 and log in do you see your own phone number, top left, just below where it says Your Device?

If you don't then something is wrong there. If that part is correct then further down is a heading "Device Details" below which is a clickable link saying "Find Out More". Do you see that? If so, what do you get if you click it?

 

PS I did this yesterday and my WiFi and 4G calling is active today on iPhone 6. No need to contact O2 just one click and wait a day - sorted :-)

Level 1: Joiner
Posts: 2
Registered: ‎07-09-2018

Re: Wifi Calling on Iphone 6 - call O2 to set up

I cannot find it on thje link you gave me, these were the instrauctions I used

 

Highlighted
Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: Wifi Calling on Iphone 6 - call O2 to set up

@JuicyLucy

It's here in My O2 http://www.o2.co.uk/myo2

 

O2 More WiFicalling.PNG

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