WiFi and 4g calling

[Annmarie1]

I am trying to activate WiFi calling on my iPhone se. In the iPhone settings it is saying I need to activate this in my o2 account. In my o2 account, it is already activated. I am having the same problem with 4g calling. Can anyone please help?

[Cleoriff]

hI @Annmarie1 

O2 need to enable it on your account first, if not done so already.

Call them on any of these numbers Guide: Coronavirus Community Help and Support 

Once that's done, you need to enable it in your MyO2

[MI5]

@Annmarie1 

I would guess that you don't have iData enabled on your account.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.