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Posts: 603
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Registered: ‎12-09-2012

Re: Why is O2's 4G Data SO LOUSEY????

[ Edited ]

@Anonymous wrote:

More and more I hear about O2’s data. 4G wasn’t (and still isn’t available in my area) but the 3G speeds I got were shocking and unusable most of the time. In the end up I had to switch networks.

 

With the network I moved to I get excellent 3G & 4G coverage and speeds. The 4G speeds I get (I’m on double speed 4G) are faster than the landline fibre broadband I have at home. I can stream video, music effortlessly now. Most of my friends are on O2 and all of them complain about the appalling speeds and data coverage in our area. All of them are planning on moving to the network I moved to after leaving O2, once their contracts are up.

 

It’s been mentioned before, but it seems that parts of O2’s network are oversubscribed and there is not enough capacity. Little comfort for the people on that network.


...let me guess what your network you are referrig to?!!! Its EE isn't it?!

 

My O2 2 year contract naturally expires this September, so I may actually be looking at leaving for this very reason. The data problems I have been experiencing seem to be all over the place - London, Surrey and everywhere in between Crazy  And its not a recent issue either - its been ongoing for months and months and actually quoite tired of it......

 

EE's coverage checker shows FULL 4G at London Bridge:

 

EE Coverage.JPG

 

...on O2's network, 4G is NON EXISTENT at this same location (3G is more than double the speed of 4G)

 

Additionally, at my home location, on O2, I typicall get only 1 to 2 bars of 4G and yet on EE, its a full 5 bars of 4G (according to their coverage checker).

 

I'v gotta say, a change may be looming come September time.............

 

 

Anonymous
Posts: 0

Re: Why is O2's 4G Data SO LOUSEY????

[ Edited ]

@DinoF wrote:

...let me guess what your network you are referrig to?!!! Its EE isn't it?!

 


It is.

Anonymous
Posts: 0

Re: Why is O2's 4G Data SO LOUSEY????

Mine too had been going on for most of the year (poor data etc). I foolishly decided to stop with O2 for another year. But in 2015, I'd had enough and moved from O2 after around 16 years.

Posts: 603
Topics: 38
Kudos: 62
Solutions: 4
Registered: ‎12-09-2012

Re: Why is O2's 4G Data SO LOUSEY????

[ Edited ]

@Anonymous wrote:

Mine too had been going on for most of the year (poor data etc). I foolishly decided to stop with O2 for another year. But in 2015, I'd had enough and moved from O2 after around 16 years.


...yea, in the same boat here! Have been with O2 since the BT Cellnet days but over the last 2 or 3 years, signal coverage and 4G data speeds, have become gradually worse and worse.

 

 

This alone is reason to change:

 

EE faster.JPG

 

"79% faster than O2"  - DAYAM!!! That IS a shocker!!!! Astounded

 

Roll on September..............

Former Staff
Posts: 11,575
Registered: ‎13-08-2012

Re: Why is O2's 4G Data SO LOUSEY????

Hi @DinoF,

I'll make sure to share all of this with the rest of the team and hopefully you can see some improvement before you have to make a decision. I shall also be sure to update on any news about congestion improvements.

Have you tested other networks in the same areas of London yourself?

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Posts: 115,706
Topics: 571
Solutions: 15,885
Registered: ‎04-04-2012

Re: Why is O2's 4G Data SO LOUSY????

Sorry, but I had to correct the spelling in the title - My OCD couldn't cope any longer Smiley Tongue

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: Why is O2's 4G Data SO LOUSY????

Nicely tidied !
"My life is a facsimile of a sham"
Posts: 115,706
Topics: 571
Solutions: 15,885
Registered: ‎04-04-2012

Re: Why is O2's 4G Data SO LOUSY????


@DinoF wrote:

EE's coverage checker shows FULL 4G at London Bridge:

 

EE Coverage.JPG

 

...on O2's network, 4G is NON EXISTENT at this same location (3G is more than double the speed of 4G)

 

Additionally, at my home location, on O2, I typicall get only 1 to 2 bars of 4G and yet on EE, its a full 5 bars of 4G (according to their coverage checker).


You do know that coverage checkers aren't accurate, don't you?

O2's checker says the same, full 4G coverage for London Bridge (but also there is a problem at the mo).

 

Live results for London Bridge, London, England

 
    • Sorry a phone mast in this area isn't working

      This means your service might come and go until we fix it.

      Updated 10:00 (refreshed hourly). Recent faults might not show yet.

  •  
  •  
    Normal coverage for Voice, text and email (2G)
    Making calls, sending texts, using email on your phone.
    Good indoors and outdoors.
  •  
    Normal coverage for Mobile internet and voice (3G)
    Fast networking. For smartphones, dongles and tablets.
    Good indoors and outdoors. Good for mobile broadband.
  •  
    Normal coverage for Mobile Internet (4G)
    Seamless connectivity and mobile internet.
    Good indoors and outdoors. Good for mobile broadband.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 49: Rootin' Tootin' 
Posts: 6,877
Registered: ‎26-03-2014

Re: Why is O2's 4G Data SO LOUSY????

Before I renewed my link with o2 in March I tried an EE sim to check what coverage was like. (Didn't test speeds as I only used a PAYG sim to check signal.)
While EE had a slightly better signal in some areas, around my home, work and where my family live I get usable 4G on both so stuck with o2 figuring at least I know what to expect from them.
Plus with the cashback deal I got there was not much difference in cost over the length of the contract (less than £10 I think).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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Posts: 603
Topics: 38
Kudos: 62
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Registered: ‎12-09-2012

Re: Why is O2's 4G Data SO LOUSY????


@MI5 wrote:

Sorry, but I had to correct the spelling in the title - My OCD couldn't cope any longer Smiley Tongue


...where was the spelling mistake?! Smiley Embarassed